Condens vs Delighted
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Condens and Delighted are credible user research tools, and the right pick comes down to your priorities.
Choose Condens if you want a longer free trial (14 days) and a higher overall rating (4.8/5). Research analysis and repository.
Choose Delighted if you'd rather have a lower starting price (free – $224/mo) and a free plan to start on. NPS and customer experience surveys.
Condens vs Delighted: side by side
| Dimension | Condens | Delighted |
|---|---|---|
| Starting price | From $49/mo | Free – $224/moWinner |
| Free plan | No | YesWinner |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Research Teams | Smb, Cx Teams |
| Platforms | Web | Web, Api |
| Rating | 4.8/5Winner | 4.6/5 |
Condens key facts
- Vendor
- Condens
- Pricing
- Subscription — From $49/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web
- Best for
- Research Teams
- Editor rating
- 4.8 / 5
- Founded
- 2018
- Headquarters
- Munich, Germany
Delighted key facts
- Vendor
- Qualtrics
- Pricing
- Freemium — Free – $224/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Smb, Cx Teams
- Editor rating
- 4.6 / 5
- Founded
- 2013
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Condens better than Delighted?
Neither is universally better — Condens edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Condens or Delighted cheaper?
Delighted is the more affordable of the two to get started, at free – $224/mo. Condens starts at from $49/mo; Delighted starts at free – $224/mo.
Can Condens replace Delighted?
Yes for most teams — both are user research tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.