Customer Support

Help customers at scale: help desks, live chat, and knowledge bases.

Customer Feedback

VoIP & Business Phone Systems

10 tools

47 customer support tools compared

Simplesat

CSAT and NPS for support teams.

4.8(120)Free – $49/mo

Missive

Shared inbox and team email.

4.7(1,200)Free – $14/user/mo

Thena

B2B support over Slack and Teams.

4.7(80)From $40/seat/mo

Tawk.to

Free live chat software.

4.6(1,700)Free – $19/mo

Whatfix

Digital adoption platform.

4.6(400)Custom

Sierra

Conversational AI agents for customer experience.

4.6(60)Custom

Decagon

AI customer support agents for enterprises.

4.6(55)Custom

Respond.io

AI-powered customer conversations.

4.6(200)From $79/mo

Comm100

Omnichannel live chat and bots.

4.6(200)Free – $39/agent/mo

Userlike

Live chat and messaging for support.

4.6(600)Free – $90/mo

Re:plain

Live chat via messengers.

4.6(90)Free – $15/mo

Chatbase

Build custom AI chatbots from your data.

4.6(220)Free – $40/mo

Gladly

Customer-centered service platform.

4.6(200)From $180/user/mo

Retell AI

Build AI voice agents for phone calls.

4.5(85)Free

Klara

Patient communication platform.

4.5(300)Custom

Discourse

Open-source community forum software.

4.5(400)Free – $100/mo

Bettermode

Customer community platform.

4.5(250)Free – $599/mo

Forumbee

Community forums and knowledge base.

4.5(50)From $100/mo

Voiceflow

Design and build AI agents collaboratively.

4.5(190)Free – $60/mo

Gist

All-in-one chat, email, and bots.

4.5(150)Free – $29/mo

Jitbit Helpdesk

Jitbit

Ticketing help desk, cloud or on-prem.

4.5(100)From $39/mo

HappyFox

Cloud-based help desk and ticketing.

4.5(300)From $29/agent/mo

Richpanel

Ecommerce help desk and self-service.

4.5(150)Free – $29/agent/mo

SnapEngage

Enterprise live chat software.

4.5(150)From $16/agent/mo

Deskpro

Flexible helpdesk software.

4.5(100)From $29/agent/mo

Forethought

Generative AI for customer support.

4.5(100)Custom

inSided

Gainsight

Community for customer success.

4.4(150)Custom

Cresta

Generative AI for contact centers.

4.4(70)Custom

Botpress

Platform for building LLM-powered chatbots.

4.4(170)Free – $89/mo

HESK

Free PHP help desk software.

4.4(80)Free – $29.99/mo

TeamSupport

B2B-focused help desk software.

4.4(850)From $29/agent/mo

ProProfs Help Desk

ProProfs

Shared inbox help desk with KB.

4.4(100)Free – $19.99/user/mo

Yellow.ai

AI agents for customer service.

4.3(200)Custom

Sendbird

Chat and messaging APIs.

4.3(200)Free – $399/mo

Bland AI

AI phone calling platform for businesses.

4.3(80)Free – Custom

Helpwise

Shared inbox for teams.

4.3(120)From $12/user/mo

Trengo

Multichannel team inbox.

4.3(250)From $13/user/mo

Helpshift

In-app and mobile customer support.

4.3(200)Custom

Kustomer

CRM-based customer service platform.

4.3(500)From $89/user/mo

SupportBee

Email-style shared inbox help desk.

4.3(50)From $13/user/mo

Pure Chat

Simple website live chat.

4.3(120)Free – $39/mo

Vanilla Forums

Higher Logic

Enterprise community and forum software.

4.2(250)Custom

Dixa

Conversational customer service platform.

4.2(100)From $39/user/mo

LivePerson

Conversational AI for enterprises.

4.2(600)Custom

Khoros

Enterprise community and digital care.

4.1(400)Custom

Sprinklr

Unified customer experience platform.

4.1(1,000)From $299/seat/mo

Kayako

Unified help desk software.

4.0(200)From $30/agent/mo