Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Kustomer
- Pricing
- Subscription — From $89/user/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Mid Market, Ecommerce
- Editor rating
- 4.3 / 5
- Founded
- 2015
- Headquarters
- New York, NY, USA
What is Kustomer?
Kustomer is a customer support tool from Kustomer. Kustomer is a customer-service CRM that unifies conversations and customer data across channels into a single timeline.
Kustomer uses subscription pricing. From $89/user/mo.
It's best suited to mid-market, ecommerce and runs on Web, Api.
Standout strengths include omnichannel timeline, crm-centric, strong automation. Worth weighing: enterprise pricing, steeper setup.
Kustomer pricing
Pros
- Omnichannel timeline
- CRM-centric
- Strong automation
Cons
- Enterprise pricing
- Steeper setup
Kustomer vs alternatives
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Frequently asked questions
What is Kustomer?
Kustomer is a customer-service CRM that unifies conversations and customer data across channels into a single timeline.
How much does Kustomer cost?
Kustomer is subscription-priced. Paid plans start at $89/user/mo.
Does Kustomer have a free trial?
Kustomer does not advertise a free trial.
What platforms does Kustomer support?
Kustomer is available on Web, Api.