Kustomer vs Tawk.to
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Kustomer and Tawk.to are credible customer support tools, and the right pick comes down to your priorities.
Kustomer — CRM-based customer service platform.
Choose Tawk.to if you'd rather have a lower starting price (free – $19/mo), a free plan to start on, broader platform coverage and a higher overall rating (4.6/5). Free live chat software.
Kustomer vs Tawk.to: side by side
| Dimension | Kustomer | Tawk.to |
|---|---|---|
| Starting price | From $89/user/mo | Free – $19/moWinner |
| Free plan | No | YesWinner |
| Pricing model | Subscription | Freemium |
| Best for | Mid Market, Ecommerce | Smb, Startups |
| Platforms | Web, Api | Web, Ios, Android, ApiWinner |
| Rating | 4.3/5 | 4.6/5Winner |
Kustomer key facts
- Vendor
- Kustomer
- Pricing
- Subscription — From $89/user/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Mid Market, Ecommerce
- Editor rating
- 4.3 / 5
- Founded
- 2015
- Headquarters
- New York, NY, USA
Tawk.to key facts
- Vendor
- Tawk.to
- Pricing
- Freemium — Free – $19/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Startups
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- Las Vegas, NV, USA
Frequently asked questions
Is Kustomer better than Tawk.to?
Neither is universally better — Tawk.to edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Kustomer or Tawk.to cheaper?
Tawk.to is the more affordable of the two to get started, at free – $19/mo. Kustomer starts at from $89/user/mo; Tawk.to starts at free – $19/mo.
Can Kustomer replace Tawk.to?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.