Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- ProProfs
- Pricing
- Freemium — Free – $19.99/user/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Smb, Support Teams
- Editor rating
- 4.4 / 5
- Founded
- 2009
- Headquarters
- Los Angeles, CA, USA
What is ProProfs Help Desk?
ProProfs Help Desk is a helpdesk tool from ProProfs. ProProfs Help Desk is a shared inbox ticketing tool that pairs with knowledge base and live chat for end-to-end support.
ProProfs Help Desk uses freemium pricing and offers a free tier you can start on without a credit card. Free – $19.99/user/mo.
It's best suited to smb, support-teams and runs on Web, Api.
Standout strengths include affordable, bundles kb and chat, easy to use. Worth weighing: limited advanced reporting, smaller ecosystem.
ProProfs Help Desk pricing
Pros
- Affordable
- Bundles KB and chat
- Easy to use
Cons
- Limited advanced reporting
- Smaller ecosystem
ProProfs Help Desk vs alternatives
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Frequently asked questions
What is ProProfs Help Desk?
ProProfs Help Desk is a shared inbox ticketing tool that pairs with knowledge base and live chat for end-to-end support.
How much does ProProfs Help Desk cost?
ProProfs Help Desk is freemium-priced. It has a free tier. Paid plans start at $19.99/user/mo.
Does ProProfs Help Desk have a free trial?
Yes — ProProfs Help Desk offers a 15-day free trial.
What platforms does ProProfs Help Desk support?
ProProfs Help Desk is available on Web, Api.