ProProfs Help Desk vs Re:amaze
Updated June 2026 · A structured head-to-head comparison.
Shared inbox help desk with KB.
The verdict
Both ProProfs Help Desk and Re:amaze are credible helpdesk tools, and the right pick comes down to your priorities.
Choose ProProfs Help Desk if you want a lower starting price (free – $19.99/user/mo), a free plan to start on and a longer free trial (15 days). Shared inbox help desk with KB.
Re:amaze — Helpdesk and live chat for ecommerce.
ProProfs Help Desk vs Re:amaze: side by side
| Dimension | ProProfs Help Desk | Re:amaze |
|---|---|---|
| Starting price | Free – $19.99/user/moWinner | From $29/mo |
| Free plan | YesWinner | No |
| Free trial | 15 daysWinner | 14 days |
| Pricing model | Freemium | Subscription |
| Best for | Smb, Support Teams | Ecommerce, Smb |
| Platforms | Web, Api | Web, Ios, Android |
| Rating | 4.4/5 | 4.6/5 |
ProProfs Help Desk key facts
- Vendor
- ProProfs
- Pricing
- Freemium — Free – $19.99/user/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Smb, Support Teams
- Editor rating
- 4.4 / 5
- Founded
- 2009
- Headquarters
- Los Angeles, CA, USA
Re:amaze key facts
- Vendor
- Re:amaze
- Pricing
- Subscription — From $29/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Smb
- Editor rating
- 4.6 / 5
- Founded
- 2013
- Headquarters
- Palo Alto, CA, USA
Frequently asked questions
Is ProProfs Help Desk better than Re:amaze?
Neither is universally better — Re:amaze edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is ProProfs Help Desk or Re:amaze cheaper?
ProProfs Help Desk is the more affordable of the two to get started, at free – $19.99/user/mo. ProProfs Help Desk starts at free – $19.99/user/mo; Re:amaze starts at from $29/mo.
Can ProProfs Help Desk replace Re:amaze?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.