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inSided

by Gainsight

Community for customer success.

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Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate

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Key facts

Vendor
Gainsight
Pricing
Subscription — Custom
Free tier
No
Platforms
Web, Api
Best for
Enterprise, Saas
Editor rating
4.4 / 5
Founded
2010
Headquarters
Amsterdam, Netherlands

What is inSided?

inSided is a community platforms tool from Gainsight. inSided, now Gainsight Customer Communities, is a community platform built for customer success and self-service support.

inSided uses subscription pricing. Custom.

It's best suited to enterprise, saas and runs on Web, Api.

Standout strengths include built for customer success, self-service support, knowledge sharing. Worth weighing: enterprise pricing, b2b saas focus.

inSided pricing

Custom
Custom
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Pros

  • Built for customer success
  • Self-service support
  • Knowledge sharing

Cons

  • Enterprise pricing
  • B2B SaaS focus

inSided vs alternatives

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Frequently asked questions

What is inSided?

inSided, now Gainsight Customer Communities, is a community platform built for customer success and self-service support.

How much does inSided cost?

inSided is subscription-priced.

Does inSided have a free trial?

inSided does not advertise a free trial.

What platforms does inSided support?

inSided is available on Web, Api.