Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Kayako
- Pricing
- Subscription — From $30/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Mid Market
- Editor rating
- 4.0 / 5
- Founded
- 2001
- Headquarters
- Singapore
What is Kayako?
Kayako is a helpdesk tool from Kayako. Kayako is a help desk platform that unifies email, chat, and social conversations with a shared customer journey view.
Kayako uses subscription pricing with a 14-day free trial. From $30/agent/mo.
It's best suited to smb, mid-market and runs on Web, Ios, Android, Api.
Standout strengths include customer journey view, self-service options, shared inbox. Worth weighing: slower innovation, limited integrations.
Kayako pricing
Pros
- Customer journey view
- Self-service options
- Shared inbox
Cons
- Slower innovation
- Limited integrations
Kayako vs alternatives
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Frequently asked questions
What is Kayako?
Kayako is a help desk platform that unifies email, chat, and social conversations with a shared customer journey view.
How much does Kayako cost?
Kayako is subscription-priced. Paid plans start at $30/agent/mo.
Does Kayako have a free trial?
Yes — Kayako offers a 14-day free trial.
What platforms does Kayako support?
Kayako is available on Web, Ios, Android, Api.