Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Gladly
- Pricing
- Subscription — From $180/user/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise, Retail
- Editor rating
- 4.6 / 5
- Founded
- 2014
- Headquarters
- San Francisco, CA, USA
What is Gladly?
Gladly is a customer support tool from Gladly. Gladly is a customer service platform organized around people rather than tickets, with a lifelong conversation across channels.
Gladly uses subscription pricing. From $180/user/mo.
It's best suited to enterprise, retail and runs on Web, Api.
Standout strengths include people-centric model, unified channels, built-in voice. Worth weighing: premium pricing, best for b2c scale.
Gladly pricing
Pros
- People-centric model
- Unified channels
- Built-in voice
Cons
- Premium pricing
- Best for B2C scale
Gladly vs alternatives
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Frequently asked questions
What is Gladly?
Gladly is a customer service platform organized around people rather than tickets, with a lifelong conversation across channels.
How much does Gladly cost?
Gladly is subscription-priced. Paid plans start at $180/user/mo.
Does Gladly have a free trial?
Gladly does not advertise a free trial.
What platforms does Gladly support?
Gladly is available on Web, Api.