Best Gladly alternatives in 2026

Looking for an alternative to Gladly? Whether you've outgrown it, find the pricing steep, or just want to weigh your options, these are the strongest customer support alternatives in 2026 — ranked on pricing, features, and who each one fits best. Gladly itself starts at from $180/user/mo, so we've flagged where each option is cheaper, simpler, or more specialized.

1
Whatfix
Best for: enterprise
Digital adoption platform. A popular customer support alternative to Gladly — custom. Particularly strong for enterprise.
4.6CustomVisit
2
Sierra
Best for: enterprise
If Gladly feels like overkill or over-budget, Sierra is a leaner option. Conversational AI agents for customer experience. Pricing: custom.
4.6CustomVisit
3
Decagon
Best for: enterprise
Decagon goes head-to-head with Gladly on features. AI customer support agents for enterprises. Best suited to enterprise. Custom.
4.6CustomVisit
4
Cresta
Best for: enterprise
A well-rated customer support pick. Generative AI for contact centers. Cresta starts at custom, making it a credible Gladly replacement.
4.4CustomVisit
5
Helpshift
Best for: enterprise
In-app and mobile customer support. A popular customer support alternative to Gladly — custom. Particularly strong for enterprise.
4.3CustomVisit
6
LivePerson
Best for: enterprise
If Gladly feels like overkill or over-budget, LivePerson is a leaner option. Conversational AI for enterprises. Pricing: custom.
4.2CustomVisit
7
Missive
Best for: small-teams
Missive goes head-to-head with Gladly on features with a genuinely usable free tier. Shared inbox and team email. Best suited to small-teams. Free – $14/user/mo.
4.7Free – $14/user/moVisit
8
Thena
Best for: b2b
A well-rated customer support pick. B2B support over Slack and Teams. Thena starts at from $40/seat/mo, making it a credible Gladly replacement.
4.7From $40/seat/moVisit

Still considering Gladly itself? Read our Gladly review →

Frequently asked questions

What is the best Gladly alternative?

Whatfix is our top-rated Gladly alternative for 2026. Digital adoption platform. Custom.

Is there a free Gladly alternative?

Yes — Missive offers a free tier you can start on without a credit card.

Why switch from Gladly?

Common reasons are price, a simpler feature set, better fit for a specific use case, or platform support. Each tool above notes where it has an edge over Gladly.