Gladly vs Missive
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Gladly and Missive are credible customer support tools, and the right pick comes down to your priorities.
Gladly — Customer-centered service platform.
Choose Missive if you'd rather have a lower starting price (free – $14/user/mo), a free plan to start on and broader platform coverage. Shared inbox and team email.
Gladly vs Missive: side by side
| Dimension | Gladly | Missive |
|---|---|---|
| Starting price | From $180/user/mo | Free – $14/user/moWinner |
| Free plan | No | YesWinner |
| Pricing model | Subscription | Freemium |
| Best for | Enterprise, Retail | Small Teams, Support Teams |
| Platforms | Web, Api | Web, Mac, Windows, Ios, AndroidWinner |
| Rating | 4.6/5 | 4.7/5 |
Gladly key facts
- Vendor
- Gladly
- Pricing
- Subscription — From $180/user/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise, Retail
- Editor rating
- 4.6 / 5
- Founded
- 2014
- Headquarters
- San Francisco, CA, USA
Missive key facts
- Vendor
- Missive
- Pricing
- Freemium — Free – $14/user/mo
- Free tier
- Yes
- Platforms
- Web, Mac, Windows, Ios, Android
- Best for
- Small Teams, Support Teams
- Editor rating
- 4.7 / 5
- Founded
- 2015
- Headquarters
- Quebec City, Canada
Frequently asked questions
Is Gladly better than Missive?
Neither is universally better — Missive edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Gladly or Missive cheaper?
Missive is the more affordable of the two to get started, at free – $14/user/mo. Gladly starts at from $180/user/mo; Missive starts at free – $14/user/mo.
Can Gladly replace Missive?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.