Decagon vs Dust
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Decagon and Dust are credible customer support tools, and the right pick comes down to your priorities.
Decagon — AI customer support agents for enterprises.
Choose Dust if you'd rather have a lower starting price (free – $29/user/mo) and a free plan to start on. Custom AI agents for your company data.
Decagon vs Dust: side by side
| Dimension | Decagon | Dust |
|---|---|---|
| Starting price | Custom | Free – $29/user/moWinner |
| Free plan | No | YesWinner |
| Pricing model | Subscription | Subscription |
| Best for | Enterprise | Smb, Enterprise, Teams |
| Platforms | Web, Api | Web, Api |
| Rating | 4.6/5 | 4.5/5 |
Decagon key facts
- Vendor
- Decagon
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise
- Editor rating
- 4.6 / 5
- Founded
- 2023
- Headquarters
- San Francisco, CA, USA
Dust key facts
- Vendor
- Dust
- Pricing
- Subscription — Free – $29/user/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Smb, Enterprise, Teams
- Editor rating
- 4.5 / 5
- Founded
- 2023
- Headquarters
- Paris, France
Frequently asked questions
Is Decagon better than Dust?
Neither is universally better — Decagon edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Decagon or Dust cheaper?
Dust is the more affordable of the two to get started, at free – $29/user/mo. Decagon starts at custom; Dust starts at free – $29/user/mo.
Can Decagon replace Dust?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.