Decagon vs Respond.io
Updated June 2026 · A structured head-to-head comparison.
AI-powered customer conversations.
The verdict
Both Decagon and Respond.io are credible customer support tools, and the right pick comes down to your priorities.
Decagon - AI customer support agents for enterprises.
Choose Respond.io if you'd rather have a lower starting price (from $79/mo), a longer free trial (7 days) and broader platform coverage. AI-powered customer conversations.
Decagon vs Respond.io: side by side
| Dimension | Decagon | Respond.io |
|---|---|---|
| Starting price | Custom | From $79/moWinner |
| Free plan | No | No |
| Free trial | - | 7 daysWinner |
| Pricing model | Subscription | Subscription |
| Best for | Enterprise | Smb, Mid Market |
| Platforms | Web, API | Web, iOS, Android, APIWinner |
| Rating | 4.6/5 | 4.6/5 |
Decagon key facts
- Vendor
- Decagon
- Pricing
- Subscription - Custom
- Free tier
- No
- Platforms
- Web, API
- Best for
- Enterprise
- Editor rating
- 4.6 / 5
- Founded
- 2023
- Headquarters
- San Francisco, CA, USA
Respond.io key facts
- Vendor
- Respond.io
- Pricing
- Subscription - From $79/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, iOS, Android, API
- Best for
- Smb, Mid Market
- Editor rating
- 4.6 / 5
- Founded
- 2017
- Headquarters
- Kuala Lumpur, Malaysia
Frequently asked questions
Is Decagon better than Respond.io?
Neither is universally better - Decagon edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Decagon or Respond.io cheaper?
Respond.io is the more affordable of the two to get started, at from $79/mo. Decagon starts at custom; Respond.io starts at from $79/mo.
Can Decagon replace Respond.io?
Yes for most teams - both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.
Side-by-side software breakdowns and pricing changes - in your inbox monthly.