Dialpad vs Exotel
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Dialpad and Exotel are credible voip tools, and the right pick comes down to your priorities.
Choose Dialpad if you want a lower starting price (from $15/user/mo), a longer free trial (14 days) and broader platform coverage. AI-powered cloud communications.
Exotel — Cloud telephony for businesses.
Dialpad vs Exotel: side by side
| Dimension | Dialpad | Exotel |
|---|---|---|
| Starting price | From $15/user/moWinner | Custom |
| Free plan | No | No |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Usage-based |
| Best for | Smb | Call Centers, Smb |
| Platforms | Web, Windows, Mac, Ios, AndroidWinner | Web, Api |
| Rating | 4.3/5 | 4.2/5 |
Dialpad key facts
- Vendor
- Dialpad
- Pricing
- Subscription — From $15/user/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Windows, Mac, Ios, Android
- Best for
- Smb
- Editor rating
- 4.3 / 5
- Founded
- 2011
- Headquarters
- San Ramon, CA, USA
Exotel key facts
- Vendor
- Exotel
- Pricing
- Usage-based — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Call Centers, Smb
- Editor rating
- 4.2 / 5
- Founded
- 2011
- Headquarters
- Bangalore, India
Frequently asked questions
Is Dialpad better than Exotel?
Neither is universally better — Dialpad edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Dialpad or Exotel cheaper?
Dialpad is the more affordable of the two to get started, at from $15/user/mo. Dialpad starts at from $15/user/mo; Exotel starts at custom.
Can Dialpad replace Exotel?
Yes for most teams — both are voip tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.