First Due vs Hexagon Safety & Infrastructure
Updated June 2026 · A structured head-to-head comparison.
Computer-aided dispatch and incident management
The verdict
Both First Due and Hexagon Safety & Infrastructure are credible public safety tools, and the right pick comes down to your priorities.
Choose First Due if you want a higher overall rating (4.6/5). Cloud platform for fire and EMS
Hexagon Safety & Infrastructure — Computer-aided dispatch and incident management
First Due vs Hexagon Safety & Infrastructure: side by side
| Dimension | First Due | Hexagon Safety & Infrastructure |
|---|---|---|
| Starting price | Custom | Custom |
| Free plan | No | No |
| Pricing model | Subscription | Subscription |
| Best for | Fire Departments, Ems Agencies | 911 Centers, Government |
| Platforms | Web, Ios, Android, Api | Web, Windows, Api |
| Rating | 4.6/5Winner | 4.0/5 |
First Due key facts
- Vendor
- First Due (Locality Media)
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Ios, Android, Api
- Best for
- Fire Departments, Ems Agencies
- Editor rating
- 4.6 / 5
- Founded
- 2016
- Headquarters
- Long Island City, NY, USA
Hexagon Safety & Infrastructure key facts
- Vendor
- Hexagon AB
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Windows, Api
- Best for
- 911 Centers, Government
- Editor rating
- 4.0 / 5
- Founded
- 1992
- Headquarters
- Stockholm, Sweden
Frequently asked questions
Is First Due better than Hexagon Safety & Infrastructure?
Neither is universally better — First Due edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is First Due or Hexagon Safety & Infrastructure cheaper?
First Due is the more affordable of the two to get started, at custom. First Due starts at custom; Hexagon Safety & Infrastructure starts at custom.
Can First Due replace Hexagon Safety & Infrastructure?
Yes for most teams — both are public safety tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.