HelpCrunch vs Pure Chat
Updated June 2026 · A structured head-to-head comparison.
Customer communication platform.
The verdict
Both HelpCrunch and Pure Chat are credible live chat tools, and the right pick comes down to your priorities.
Choose HelpCrunch if you want a higher overall rating (4.7/5). Customer communication platform.
Choose Pure Chat if you'd rather have a lower starting price (free – $39/mo), a free plan to start on and a longer free trial (30 days). Simple website live chat.
HelpCrunch vs Pure Chat: side by side
| Dimension | HelpCrunch | Pure Chat |
|---|---|---|
| Starting price | From $12/mo | Free – $39/moWinner |
| Free plan | No | YesWinner |
| Free trial | 14 days | 30 daysWinner |
| Pricing model | Subscription | Subscription |
| Best for | Smb, Saas | Smb, Startups |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.7/5Winner | 4.3/5 |
HelpCrunch key facts
- Vendor
- HelpCrunch
- Pricing
- Subscription — From $12/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- Smb, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2016
- Headquarters
- Palo Alto, CA, USA
Pure Chat key facts
- Vendor
- Pure Chat
- Pricing
- Subscription — Free – $39/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Startups
- Editor rating
- 4.3 / 5
- Founded
- 2012
- Headquarters
- Scottsdale, AZ, USA
Frequently asked questions
Is HelpCrunch better than Pure Chat?
Neither is universally better — HelpCrunch edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is HelpCrunch or Pure Chat cheaper?
Pure Chat is the more affordable of the two to get started, at free – $39/mo. HelpCrunch starts at from $12/mo; Pure Chat starts at free – $39/mo.
Can HelpCrunch replace Pure Chat?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.