Loox vs Vitals
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Loox and Vitals are credible customer feedback tools, and the right pick comes down to your priorities.
Choose Loox if you want a lower starting price (from $9.99/mo) and a longer free trial (14 days). Photo & video reviews for Shopify.
Vitals — 40-plus conversion apps in one.
Loox vs Vitals: side by side
| Dimension | Loox | Vitals |
|---|---|---|
| Starting price | From $9.99/moWinner | From $29.99/mo |
| Free plan | No | No |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Subscription |
| Best for | Shopify Brands | Smb, Ecommerce Brands |
| Platforms | Web, Api | Web |
| Rating | 4.8/5 | 4.8/5 |
Loox key facts
- Vendor
- Loox
- Pricing
- Subscription — From $9.99/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Api
- Best for
- Shopify Brands
- Editor rating
- 4.8 / 5
- Founded
- 2015
- Headquarters
- Tel Aviv, Israel
Vitals key facts
- Vendor
- Vitals
- Pricing
- Subscription — From $29.99/mo
- Free tier
- No
- Platforms
- Web
- Best for
- Smb, Ecommerce Brands
- Editor rating
- 4.8 / 5
- Founded
- 2018
- Headquarters
- Chisinau, Moldova
Frequently asked questions
Is Loox better than Vitals?
Neither is universally better — Loox edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Loox or Vitals cheaper?
Loox is the more affordable of the two to get started, at from $9.99/mo. Loox starts at from $9.99/mo; Vitals starts at from $29.99/mo.
Can Loox replace Vitals?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.