Okendo vs Refiner
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Okendo and Refiner are credible customer feedback tools, and the right pick comes down to your priorities.
Okendo — Reviews and UGC for Shopify.
Choose Refiner if you'd rather have a lower starting price (free – $79/mo) and a free plan to start on. In-product microsurveys for SaaS.
Okendo vs Refiner: side by side
| Dimension | Okendo | Refiner |
|---|---|---|
| Starting price | From $19/mo | Free – $79/moWinner |
| Free plan | No | YesWinner |
| Pricing model | Subscription | Freemium |
| Best for | Shopify Brands | Product Teams, Saas |
| Platforms | Web, Api | Web, Api |
| Rating | 4.7/5 | 4.7/5 |
Okendo key facts
- Vendor
- Okendo
- Pricing
- Subscription — From $19/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Shopify Brands
- Editor rating
- 4.7 / 5
- Founded
- 2018
- Headquarters
- Sydney, Australia
Refiner key facts
- Vendor
- Refiner
- Pricing
- Freemium — Free – $79/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Product Teams, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2018
- Headquarters
- Lisbon, Portugal
Frequently asked questions
Is Okendo better than Refiner?
Neither is universally better — Okendo edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Okendo or Refiner cheaper?
Refiner is the more affordable of the two to get started, at free – $79/mo. Okendo starts at from $19/mo; Refiner starts at free – $79/mo.
Can Okendo replace Refiner?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.