Okendo vs Sprig
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Okendo and Sprig are credible customer feedback tools, and the right pick comes down to your priorities.
Choose Okendo if you want a higher overall rating (4.7/5). Reviews and UGC for Shopify.
Choose Sprig if you'd rather have a lower starting price (free – $175/mo) and a free plan to start on. In-product user research and surveys.
Okendo vs Sprig: side by side
| Dimension | Okendo | Sprig |
|---|---|---|
| Starting price | From $19/mo | Free – $175/moWinner |
| Free plan | No | YesWinner |
| Pricing model | Subscription | Freemium |
| Best for | Shopify Brands | Product Teams |
| Platforms | Web, Api | Web, Api |
| Rating | 4.7/5Winner | 4.5/5 |
Okendo key facts
- Vendor
- Okendo
- Pricing
- Subscription — From $19/mo
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Shopify Brands
- Editor rating
- 4.7 / 5
- Founded
- 2018
- Headquarters
- Sydney, Australia
Sprig key facts
- Vendor
- Sprig
- Pricing
- Freemium — Free – $175/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Product Teams
- Editor rating
- 4.5 / 5
- Founded
- 2019
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Okendo better than Sprig?
Neither is universally better — Okendo edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Okendo or Sprig cheaper?
Sprig is the more affordable of the two to get started, at free – $175/mo. Okendo starts at from $19/mo; Sprig starts at free – $175/mo.
Can Okendo replace Sprig?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.