Respond.io vs Tawk.to
Updated June 2026 · A structured head-to-head comparison.
AI-powered customer conversations.
The verdict
Both Respond.io and Tawk.to are credible customer support tools, and the right pick comes down to your priorities.
Choose Respond.io if you want a longer free trial (7 days). AI-powered customer conversations.
Choose Tawk.to if you'd rather have a lower starting price (free – $19/mo) and a free plan to start on. Free live chat software.
Respond.io vs Tawk.to: side by side
| Dimension | Respond.io | Tawk.to |
|---|---|---|
| Starting price | From $79/mo | Free – $19/moWinner |
| Free plan | No | YesWinner |
| Free trial | 7 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Smb, Mid Market | Smb, Startups |
| Platforms | Web, Ios, Android, Api | Web, Ios, Android, Api |
| Rating | 4.6/5 | 4.6/5 |
Respond.io key facts
- Vendor
- Respond.io
- Pricing
- Subscription — From $79/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Mid Market
- Editor rating
- 4.6 / 5
- Founded
- 2017
- Headquarters
- Kuala Lumpur, Malaysia
Tawk.to key facts
- Vendor
- Tawk.to
- Pricing
- Freemium — Free – $19/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Startups
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- Las Vegas, NV, USA
Frequently asked questions
Is Respond.io better than Tawk.to?
Neither is universally better — Respond.io edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Respond.io or Tawk.to cheaper?
Tawk.to is the more affordable of the two to get started, at free – $19/mo. Respond.io starts at from $79/mo; Tawk.to starts at free – $19/mo.
Can Respond.io replace Tawk.to?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.