Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Observe.AI
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web, Api
- Best for
- Enterprise, Contact Centers
- Editor rating
- 4.5 / 5
- Founded
- 2017
- Headquarters
- San Francisco, USA
What is Observe.AI?
Observe.AI is a ai machine learning tool from Observe.AI. Analyzes 100% of contact-center calls and chats with AI to score quality, coach agents and surface insights, with AI agents and assist tools.
Observe.AI uses subscription pricing. Custom.
It's best suited to enterprise, contact centers and runs on Web, Api.
Standout strengths include full-coverage qa, agent coaching, real-time assist. Worth weighing: enterprise pricing, setup effort.
Observe.AI pricing
Pros
- Full-coverage QA
- Agent coaching
- Real-time assist
Cons
- Enterprise pricing
- Setup effort
Observe.AI vs alternatives
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Frequently asked questions
What is Observe.AI?
Analyzes 100% of contact-center calls and chats with AI to score quality, coach agents and surface insights, with AI agents and assist tools.
How much does Observe.AI cost?
Observe.AI is subscription-priced.
Does Observe.AI have a free trial?
Observe.AI does not advertise a free trial.
What platforms does Observe.AI support?
Observe.AI is available on Web, Api.