Atera vs Freshservice
Updated June 2026 · A structured head-to-head comparison.
Cloud ITSM and service desk.
The verdict
Both Atera and Freshservice are credible it service management tools, and the right pick comes down to your priorities.
Choose Atera if you want a longer free trial (30 days). All-in-one RMM and PSA for MSPs.
Choose Freshservice if you'd rather have a lower starting price (from $29/agent/mo). Cloud ITSM and service desk.
Atera vs Freshservice: side by side
| Dimension | Atera | Freshservice |
|---|---|---|
| Starting price | From $149/mo | From $29/agent/moWinner |
| Free plan | No | No |
| Free trial | 30 daysWinner | 14 days |
| Pricing model | Subscription | Subscription |
| Best for | Msps, It Teams | It Teams |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.6/5 | 4.5/5 |
Atera key facts
- Vendor
- Atera
- Pricing
- Subscription — From $149/mo
- Free tier
- Free trial (30 days)
- Platforms
- Web, Ios, Android
- Best for
- Msps, It Teams
- Editor rating
- 4.6 / 5
- Founded
- 2016
- Headquarters
- Tel Aviv, Israel
Freshservice key facts
- Vendor
- Freshworks
- Pricing
- Subscription — From $29/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- It Teams
- Editor rating
- 4.5 / 5
- Founded
- 2017
- Headquarters
- San Mateo, CA, USA
Frequently asked questions
Is Atera better than Freshservice?
Neither is universally better — Atera edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Atera or Freshservice cheaper?
Freshservice is the more affordable of the two to get started, at from $29/agent/mo. Atera starts at from $149/mo; Freshservice starts at from $29/agent/mo.
Can Atera replace Freshservice?
Yes for most teams — both are it service management tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.