Decagon vs Gladly
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Decagon and Gladly are credible customer support tools, and the right pick comes down to your priorities.
Decagon - AI customer support agents for enterprises.
Choose Gladly if you'd rather have a lower starting price (from $180/user/mo). Customer-centered service platform.
Decagon vs Gladly: side by side
| Dimension | Decagon | Gladly |
|---|---|---|
| Starting price | Custom | From $180/user/moWinner |
| Free plan | No | No |
| Pricing model | Subscription | Subscription |
| Best for | Enterprise | Enterprise, Retail |
| Platforms | Web, API | Web, API |
| Rating | 4.6/5 | 4.6/5 |
Decagon key facts
- Vendor
- Decagon
- Pricing
- Subscription - Custom
- Free tier
- No
- Platforms
- Web, API
- Best for
- Enterprise
- Editor rating
- 4.6 / 5
- Founded
- 2023
- Headquarters
- San Francisco, CA, USA
Gladly key facts
- Vendor
- Gladly
- Pricing
- Subscription - From $180/user/mo
- Free tier
- No
- Platforms
- Web, API
- Best for
- Enterprise, Retail
- Editor rating
- 4.6 / 5
- Founded
- 2014
- Headquarters
- San Francisco, CA, USA
Frequently asked questions
Is Decagon better than Gladly?
Neither is universally better - Decagon edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Decagon or Gladly cheaper?
Gladly is the more affordable of the two to get started, at from $180/user/mo. Decagon starts at custom; Gladly starts at from $180/user/mo.
Can Decagon replace Gladly?
Yes for most teams - both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.
Side-by-side software breakdowns and pricing changes - in your inbox monthly.