Freshchat vs Tawk.to
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Freshchat and Tawk.to are credible live chat tools, and the right pick comes down to your priorities.
Freshchat — Messaging and chatbot software.
Tawk.to — Free live chat software.
Freshchat vs Tawk.to: side by side
| Dimension | Freshchat | Tawk.to |
|---|---|---|
| Starting price | Free – $19/agent/mo | Free – $19/mo |
| Free plan | Yes | Yes |
| Pricing model | Freemium | Freemium |
| Best for | Smb, Mid Market | Smb, Startups |
| Platforms | Web, Ios, Android, Api | Web, Ios, Android, Api |
| Rating | 4.4/5 | 4.6/5 |
Freshchat key facts
- Vendor
- Freshworks
- Pricing
- Freemium — Free – $19/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Mid Market
- Editor rating
- 4.4 / 5
- Founded
- 2017
- Headquarters
- San Mateo, CA, USA
Tawk.to key facts
- Vendor
- Tawk.to
- Pricing
- Freemium — Free – $19/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Startups
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- Las Vegas, NV, USA
Frequently asked questions
Is Freshchat better than Tawk.to?
Neither is universally better — Tawk.to edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Freshchat or Tawk.to cheaper?
Freshchat is the more affordable of the two to get started, at free – $19/agent/mo. Freshchat starts at free – $19/agent/mo; Tawk.to starts at free – $19/mo.
Can Freshchat replace Tawk.to?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.