Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Freshworks
- Pricing
- Freemium — Free – $19/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Mid Market
- Editor rating
- 4.4 / 5
- Founded
- 2017
- Headquarters
- San Mateo, CA, USA
What is Freshchat?
Freshchat is a live chat tool from Freshworks. Freshchat is Freshworks' messaging and chatbot tool for customer conversations across web, mobile, and social channels.
Freshchat uses freemium pricing and offers a free tier you can start on without a credit card. Free – $19/agent/mo.
It's best suited to smb, mid-market and runs on Web, Ios, Android, Api.
Standout strengths include generous free tier, bot builder, freshworks ecosystem. Worth weighing: reporting limits on low tiers, bot needs tuning.
Freshchat pricing
Pros
- Generous free tier
- Bot builder
- Freshworks ecosystem
Cons
- Reporting limits on low tiers
- Bot needs tuning
Freshchat vs alternatives
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Frequently asked questions
What is Freshchat?
Freshchat is Freshworks' messaging and chatbot tool for customer conversations across web, mobile, and social channels.
How much does Freshchat cost?
Freshchat is freemium-priced. It has a free tier. Paid plans start at $19/agent/mo.
Does Freshchat have a free trial?
Freshchat offers a free tier rather than a time-limited trial.
What platforms does Freshchat support?
Freshchat is available on Web, Ios, Android, Api.