Freshservice vs Kaseya
Updated June 2026 · A structured head-to-head comparison.
Cloud ITSM and service desk.
The verdict
Both Freshservice and Kaseya are credible it service management tools, and the right pick comes down to your priorities.
Choose Freshservice if you want a lower starting price (from $29/agent/mo), a longer free trial (14 days), broader platform coverage and a higher overall rating (4.5/5). Cloud ITSM and service desk.
Kaseya — IT and security management for MSPs.
Freshservice vs Kaseya: side by side
| Dimension | Freshservice | Kaseya |
|---|---|---|
| Starting price | From $29/agent/moWinner | Custom |
| Free plan | No | No |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Subscription |
| Best for | It Teams | Msps, It Teams |
| Platforms | Web, Ios, AndroidWinner | Web |
| Rating | 4.5/5Winner | 4.0/5 |
Freshservice key facts
- Vendor
- Freshworks
- Pricing
- Subscription — From $29/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- It Teams
- Editor rating
- 4.5 / 5
- Founded
- 2017
- Headquarters
- San Mateo, CA, USA
Kaseya key facts
- Vendor
- Kaseya
- Pricing
- Subscription — Custom
- Free tier
- No
- Platforms
- Web
- Best for
- Msps, It Teams
- Editor rating
- 4.0 / 5
- Founded
- 2000
- Headquarters
- Miami, FL, USA
Frequently asked questions
Is Freshservice better than Kaseya?
Neither is universally better — Freshservice edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Freshservice or Kaseya cheaper?
Freshservice is the more affordable of the two to get started, at from $29/agent/mo. Freshservice starts at from $29/agent/mo; Kaseya starts at custom.
Can Freshservice replace Kaseya?
Yes for most teams — both are it service management tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.