Freshservice vs ManageEngine
Updated June 2026 · A structured head-to-head comparison.
Cloud ITSM and service desk.
IT management suite.
The verdict
Both Freshservice and ManageEngine are credible it service management tools, and the right pick comes down to your priorities.
Choose Freshservice if you want a longer free trial (14 days) and a higher overall rating (4.5/5). Cloud ITSM and service desk.
Choose ManageEngine if you'd rather have a lower starting price (free) and a free plan to start on. IT management suite.
Freshservice vs ManageEngine: side by side
| Dimension | Freshservice | ManageEngine |
|---|---|---|
| Starting price | From $29/agent/mo | FreeWinner |
| Free plan | No | YesWinner |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Subscription |
| Best for | It Teams | It Teams, Enterprise |
| Platforms | Web, Ios, Android | Web, Self Hosted |
| Rating | 4.5/5Winner | 4.3/5 |
Freshservice key facts
- Vendor
- Freshworks
- Pricing
- Subscription — From $29/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- It Teams
- Editor rating
- 4.5 / 5
- Founded
- 2017
- Headquarters
- San Mateo, CA, USA
ManageEngine key facts
- Vendor
- Zoho
- Pricing
- Subscription — Free
- Free tier
- Yes
- Platforms
- Web, Self Hosted
- Best for
- It Teams, Enterprise
- Editor rating
- 4.3 / 5
- Founded
- 2002
- Headquarters
- Pleasanton, CA, USA
Frequently asked questions
Is Freshservice better than ManageEngine?
Neither is universally better — Freshservice edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Freshservice or ManageEngine cheaper?
ManageEngine is the more affordable of the two to get started, at free. Freshservice starts at from $29/agent/mo; ManageEngine starts at free.
Can Freshservice replace ManageEngine?
Yes for most teams — both are it service management tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.