Freshservice vs Pulseway
Updated June 2026 · A structured head-to-head comparison.
Cloud ITSM and service desk.
The verdict
Both Freshservice and Pulseway are credible it service management tools, and the right pick comes down to your priorities.
Freshservice — Cloud ITSM and service desk.
Choose Pulseway if you'd rather have a lower starting price (free) and a free plan to start on. Mobile-first RMM.
Freshservice vs Pulseway: side by side
| Dimension | Freshservice | Pulseway |
|---|---|---|
| Starting price | From $29/agent/mo | FreeWinner |
| Free plan | No | YesWinner |
| Free trial | 14 days | 14 days |
| Pricing model | Subscription | Subscription |
| Best for | It Teams | It Teams, Msps |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.5/5 | 4.6/5 |
Freshservice key facts
- Vendor
- Freshworks
- Pricing
- Subscription — From $29/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- It Teams
- Editor rating
- 4.5 / 5
- Founded
- 2017
- Headquarters
- San Mateo, CA, USA
Pulseway key facts
- Vendor
- Pulseway
- Pricing
- Subscription — Free
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- It Teams, Msps
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- Dublin, Ireland
Frequently asked questions
Is Freshservice better than Pulseway?
Neither is universally better — Pulseway edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Freshservice or Pulseway cheaper?
Pulseway is the more affordable of the two to get started, at free. Freshservice starts at from $29/agent/mo; Pulseway starts at free.
Can Freshservice replace Pulseway?
Yes for most teams — both are it service management tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.