Front vs Hiver
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Front and Hiver are credible helpdesk tools, and the right pick comes down to your priorities.
Front — Shared inbox and customer communication.
Choose Hiver if you'd rather have a lower starting price (free – $19/user/mo) and a free plan to start on. Help desk inside Gmail.
Front vs Hiver: side by side
| Dimension | Front | Hiver |
|---|---|---|
| Starting price | From $19/seat/mo | Free – $19/user/moWinner |
| Free plan | No | YesWinner |
| Free trial | 7 days | 7 days |
| Pricing model | Subscription | Subscription |
| Best for | Smb, Operations | Smb, Google Workspace Users |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.5/5 | 4.6/5 |
Front key facts
- Vendor
- Front
- Pricing
- Subscription — From $19/seat/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android
- Best for
- Smb, Operations
- Editor rating
- 4.5 / 5
- Founded
- 2013
- Headquarters
- San Francisco, CA, USA
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Frequently asked questions
Is Front better than Hiver?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Front or Hiver cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Front starts at from $19/seat/mo; Hiver starts at free – $19/user/mo.
Can Front replace Hiver?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.