Gorgias vs HESK
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Gorgias and HESK are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Gorgias if you want a longer free trial (7 days) and broader platform coverage. Helpdesk built for ecommerce.
Choose HESK if you'd rather have a lower starting price (free – $29.99/mo) and a free plan to start on. Free PHP help desk software.
Gorgias vs HESK: side by side
| Dimension | Gorgias | HESK |
|---|---|---|
| Starting price | From $10/mo | Free – $29.99/moWinner |
| Free plan | No | YesWinner |
| Free trial | 7 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Ecommerce, Dtc Brands | Smb, It Teams |
| Platforms | Web, Ios, AndroidWinner | Web |
| Rating | 4.6/5 | 4.4/5 |
Gorgias key facts
- Vendor
- Gorgias
- Pricing
- Subscription — From $10/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Dtc Brands
- Editor rating
- 4.6 / 5
- Founded
- 2015
- Headquarters
- San Francisco, CA, USA
HESK key facts
- Vendor
- HESK
- Pricing
- Freemium — Free – $29.99/mo
- Free tier
- Yes
- Platforms
- Web
- Best for
- Smb, It Teams
- Editor rating
- 4.4 / 5
- Founded
- 2005
- Headquarters
- Klaipeda, Lithuania
Frequently asked questions
Is Gorgias better than HESK?
Neither is universally better — Gorgias edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Gorgias or HESK cheaper?
HESK is the more affordable of the two to get started, at free – $29.99/mo. Gorgias starts at from $10/mo; HESK starts at free – $29.99/mo.
Can Gorgias replace HESK?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.