Gorgias vs HubSpot Service Hub
Updated June 2026 · A structured head-to-head comparison.
Customer service on the HubSpot platform.
The verdict
Both Gorgias and HubSpot Service Hub are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Gorgias if you want a longer free trial (7 days). Helpdesk built for ecommerce.
Choose HubSpot Service Hub if you'd rather have a lower starting price (free – $20/seat/mo) and a free plan to start on. Customer service on the HubSpot platform.
Gorgias vs HubSpot Service Hub: side by side
| Dimension | Gorgias | HubSpot Service Hub |
|---|---|---|
| Starting price | From $10/mo | Free – $20/seat/moWinner |
| Free plan | No | YesWinner |
| Free trial | 7 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Ecommerce, Dtc Brands | Smb, Hubspot Users |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.6/5 | 4.4/5 |
Gorgias key facts
- Vendor
- Gorgias
- Pricing
- Subscription — From $10/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Dtc Brands
- Editor rating
- 4.6 / 5
- Founded
- 2015
- Headquarters
- San Francisco, CA, USA
HubSpot Service Hub key facts
- Vendor
- HubSpot
- Pricing
- Freemium — Free – $20/seat/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Hubspot Users
- Editor rating
- 4.4 / 5
- Founded
- 2018
- Headquarters
- Cambridge, MA, USA
Frequently asked questions
Is Gorgias better than HubSpot Service Hub?
Neither is universally better — Gorgias edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Gorgias or HubSpot Service Hub cheaper?
HubSpot Service Hub is the more affordable of the two to get started, at free – $20/seat/mo. Gorgias starts at from $10/mo; HubSpot Service Hub starts at free – $20/seat/mo.
Can Gorgias replace HubSpot Service Hub?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.