Gorgias vs Zoho Desk
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Gorgias and Zoho Desk are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Gorgias if you want a longer free trial (7 days). Helpdesk built for ecommerce.
Choose Zoho Desk if you'd rather have a lower starting price (free – $14/agent/mo) and a free plan to start on. Context-aware help desk.
Gorgias vs Zoho Desk: side by side
| Dimension | Gorgias | Zoho Desk |
|---|---|---|
| Starting price | From $10/mo | Free – $14/agent/moWinner |
| Free plan | No | YesWinner |
| Free trial | 7 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Ecommerce, Dtc Brands | Smb |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.6/5 | 4.4/5 |
Gorgias key facts
- Vendor
- Gorgias
- Pricing
- Subscription — From $10/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Dtc Brands
- Editor rating
- 4.6 / 5
- Founded
- 2015
- Headquarters
- San Francisco, CA, USA
Zoho Desk key facts
- Vendor
- Zoho
- Pricing
- Freemium — Free – $14/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb
- Editor rating
- 4.4 / 5
- Founded
- 2016
- Headquarters
- Chennai, India
Frequently asked questions
Is Gorgias better than Zoho Desk?
Neither is universally better — Gorgias edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Gorgias or Zoho Desk cheaper?
Zoho Desk is the more affordable of the two to get started, at free – $14/agent/mo. Gorgias starts at from $10/mo; Zoho Desk starts at free – $14/agent/mo.
Can Gorgias replace Zoho Desk?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.