Help Scout vs Hiver
Updated June 2026 · A structured head-to-head comparison.
Customer support that feels personal.
The verdict
Both Help Scout and Hiver are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Help Scout if you want a longer free trial (15 days). Customer support that feels personal.
Choose Hiver if you'd rather have a lower starting price (free – $19/user/mo) and a free plan to start on. Help desk inside Gmail.
Help Scout vs Hiver: side by side
| Dimension | Help Scout | Hiver |
|---|---|---|
| Starting price | From $50/user/mo | Free – $19/user/moWinner |
| Free plan | No | YesWinner |
| Free trial | 15 daysWinner | 7 days |
| Pricing model | Subscription | Subscription |
| Best for | Smb, Saas | Smb, Google Workspace Users |
| Platforms | Web, Ios, Android, Api | Web, Ios, Android |
| Rating | 4.4/5 | 4.6/5 |
Help Scout key facts
- Vendor
- Help Scout
- Pricing
- Subscription — From $50/user/mo
- Free tier
- Free trial (15 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Saas
- Editor rating
- 4.4 / 5
- Founded
- 2011
- Headquarters
- Boston, MA, USA
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Frequently asked questions
Is Help Scout better than Hiver?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Help Scout or Hiver cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Help Scout starts at from $50/user/mo; Hiver starts at free – $19/user/mo.
Can Help Scout replace Hiver?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.