HelpCrunch vs HESK
Updated June 2026 · A structured head-to-head comparison.
Customer communication platform.
The verdict
Both HelpCrunch and HESK are credible live chat tools, and the right pick comes down to your priorities.
Choose HelpCrunch if you want a longer free trial (14 days), broader platform coverage and a higher overall rating (4.7/5). Customer communication platform.
Choose HESK if you'd rather have a lower starting price (free – $29.99/mo) and a free plan to start on. Free PHP help desk software.
HelpCrunch vs HESK: side by side
| Dimension | HelpCrunch | HESK |
|---|---|---|
| Starting price | From $12/mo | Free – $29.99/moWinner |
| Free plan | No | YesWinner |
| Free trial | 14 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Smb, Saas | Smb, It Teams |
| Platforms | Web, Ios, AndroidWinner | Web |
| Rating | 4.7/5Winner | 4.4/5 |
HelpCrunch key facts
- Vendor
- HelpCrunch
- Pricing
- Subscription — From $12/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- Smb, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2016
- Headquarters
- Palo Alto, CA, USA
HESK key facts
- Vendor
- HESK
- Pricing
- Freemium — Free – $29.99/mo
- Free tier
- Yes
- Platforms
- Web
- Best for
- Smb, It Teams
- Editor rating
- 4.4 / 5
- Founded
- 2005
- Headquarters
- Klaipeda, Lithuania
Frequently asked questions
Is HelpCrunch better than HESK?
Neither is universally better — HelpCrunch edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is HelpCrunch or HESK cheaper?
HESK is the more affordable of the two to get started, at free – $29.99/mo. HelpCrunch starts at from $12/mo; HESK starts at free – $29.99/mo.
Can HelpCrunch replace HESK?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.