HelpCrunch vs Hiver
Updated June 2026 · A structured head-to-head comparison.
Customer communication platform.
The verdict
Both HelpCrunch and Hiver are credible live chat tools, and the right pick comes down to your priorities.
Choose HelpCrunch if you want a longer free trial (14 days). Customer communication platform.
Choose Hiver if you'd rather have a lower starting price (free – $19/user/mo) and a free plan to start on. Help desk inside Gmail.
HelpCrunch vs Hiver: side by side
| Dimension | HelpCrunch | Hiver |
|---|---|---|
| Starting price | From $12/mo | Free – $19/user/moWinner |
| Free plan | No | YesWinner |
| Free trial | 14 daysWinner | 7 days |
| Pricing model | Subscription | Subscription |
| Best for | Smb, Saas | Smb, Google Workspace Users |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.7/5 | 4.6/5 |
HelpCrunch key facts
- Vendor
- HelpCrunch
- Pricing
- Subscription — From $12/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- Smb, Saas
- Editor rating
- 4.7 / 5
- Founded
- 2016
- Headquarters
- Palo Alto, CA, USA
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Frequently asked questions
Is HelpCrunch better than Hiver?
Neither is universally better — HelpCrunch edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is HelpCrunch or Hiver cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. HelpCrunch starts at from $12/mo; Hiver starts at free – $19/user/mo.
Can HelpCrunch replace Hiver?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.