HubSpot Service Hub vs Missive
Updated June 2026 · A structured head-to-head comparison.
Customer service on the HubSpot platform.
The verdict
Both HubSpot Service Hub and Missive are credible helpdesk tools, and the right pick comes down to your priorities.
HubSpot Service Hub — Customer service on the HubSpot platform.
Choose Missive if you'd rather have broader platform coverage and a higher overall rating (4.7/5). Shared inbox and team email.
HubSpot Service Hub vs Missive: side by side
| Dimension | HubSpot Service Hub | Missive |
|---|---|---|
| Starting price | Free – $20/seat/mo | Free – $14/user/mo |
| Free plan | Yes | Yes |
| Pricing model | Freemium | Freemium |
| Best for | Smb, Hubspot Users | Small Teams, Support Teams |
| Platforms | Web, Ios, Android | Web, Mac, Windows, Ios, AndroidWinner |
| Rating | 4.4/5 | 4.7/5Winner |
HubSpot Service Hub key facts
- Vendor
- HubSpot
- Pricing
- Freemium — Free – $20/seat/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Hubspot Users
- Editor rating
- 4.4 / 5
- Founded
- 2018
- Headquarters
- Cambridge, MA, USA
Missive key facts
- Vendor
- Missive
- Pricing
- Freemium — Free – $14/user/mo
- Free tier
- Yes
- Platforms
- Web, Mac, Windows, Ios, Android
- Best for
- Small Teams, Support Teams
- Editor rating
- 4.7 / 5
- Founded
- 2015
- Headquarters
- Quebec City, Canada
Frequently asked questions
Is HubSpot Service Hub better than Missive?
Neither is universally better — Missive edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is HubSpot Service Hub or Missive cheaper?
HubSpot Service Hub is the more affordable of the two to get started, at free – $20/seat/mo. HubSpot Service Hub starts at free – $20/seat/mo; Missive starts at free – $14/user/mo.
Can HubSpot Service Hub replace Missive?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.