Intercom vs LiveChat
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Intercom and LiveChat are credible live chat tools, and the right pick comes down to your priorities.
Intercom — AI-first customer service.
Choose LiveChat if you'd rather have a lower starting price (from $24/agent/mo). Premium live chat for business.
Intercom vs LiveChat: side by side
| Dimension | Intercom | LiveChat |
|---|---|---|
| Starting price | From $39/seat/mo | From $24/agent/moWinner |
| Free plan | No | No |
| Free trial | 14 days | 14 days |
| Pricing model | Subscription | Subscription |
| Best for | Saas, Startups, Support Teams | Smb, Ecommerce |
| Platforms | Web, Ios, Android, Api | Web, Windows, Mac, Ios, Android |
| Rating | 4.4/5 | 4.5/5 |
Intercom key facts
- Vendor
- Intercom, Inc.
- Pricing
- Subscription — From $39/seat/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Saas, Startups, Support Teams
- Editor rating
- 4.4 / 5
- Founded
- 2011
- Headquarters
- San Francisco, CA, USA
LiveChat key facts
- Vendor
- Text
- Pricing
- Subscription — From $24/agent/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Windows, Mac, Ios, Android
- Best for
- Smb, Ecommerce
- Editor rating
- 4.5 / 5
- Founded
- 2002
- Headquarters
- Wrocław, Poland
Frequently asked questions
Is Intercom better than LiveChat?
Neither is universally better — LiveChat edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Intercom or LiveChat cheaper?
LiveChat is the more affordable of the two to get started, at from $24/agent/mo. Intercom starts at from $39/seat/mo; LiveChat starts at from $24/agent/mo.
Can Intercom replace LiveChat?
Yes for most teams — both are live chat tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.