Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Intercom, Inc.
- Pricing
- Subscription — From $39/seat/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Saas, Startups, Support Teams
- Editor rating
- 4.4 / 5
- Founded
- 2011
- Headquarters
- San Francisco, CA, USA
What is Intercom?
Intercom is a live chat tool from Intercom, Inc.. Intercom is a customer messaging and support platform with an AI agent (Fin) at its core.
Intercom uses subscription pricing with a 14-day free trial. From $39/seat/mo.
It's best suited to saas, startups, support-teams and runs on Web, Ios, Android, Api.
Standout strengths include strong ai agent, great messaging ux, good for product-led teams. Worth weighing: usage-based ai fees, can get expensive.
Intercom pricing
Pros
- Strong AI agent
- Great messaging UX
- Good for product-led teams
Cons
- Usage-based AI fees
- Can get expensive
Intercom vs alternatives
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Frequently asked questions
What is Intercom?
Intercom is a customer messaging and support platform with an AI agent (Fin) at its core.
How much does Intercom cost?
Intercom is subscription-priced. Paid plans start at $39/seat/mo.
Does Intercom have a free trial?
Yes — Intercom offers a 14-day free trial.
What platforms does Intercom support?
Intercom is available on Web, Ios, Android, Api.