Missive vs osTicket
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Missive and osTicket are credible customer support tools, and the right pick comes down to your priorities.
Choose Missive if you want broader platform coverage and a higher overall rating (4.7/5). Shared inbox and team email.
osTicket — Free, open-source support ticketing.
Missive vs osTicket: side by side
| Dimension | Missive | osTicket |
|---|---|---|
| Starting price | Free – $14/user/mo | Free – $9/agent/mo |
| Free plan | Yes | Yes |
| Pricing model | Freemium | Freemium |
| Best for | Small Teams, Support Teams | Budget Conscious, Smb |
| Platforms | Web, Mac, Windows, Ios, AndroidWinner | Self Hosted, Web |
| Rating | 4.7/5Winner | 4.2/5 |
Missive key facts
- Vendor
- Missive
- Pricing
- Freemium — Free – $14/user/mo
- Free tier
- Yes
- Platforms
- Web, Mac, Windows, Ios, Android
- Best for
- Small Teams, Support Teams
- Editor rating
- 4.7 / 5
- Founded
- 2015
- Headquarters
- Quebec City, Canada
osTicket key facts
- Vendor
- osTicket
- Pricing
- Freemium — Free – $9/agent/mo
- Free tier
- Yes
- Platforms
- Self Hosted, Web
- Best for
- Budget Conscious, Smb
- Editor rating
- 4.2 / 5
- Founded
- 2003
- Headquarters
- Open source
Frequently asked questions
Is Missive better than osTicket?
Neither is universally better — Missive edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Missive or osTicket cheaper?
Missive is the more affordable of the two to get started, at free – $14/user/mo. Missive starts at free – $14/user/mo; osTicket starts at free – $9/agent/mo.
Can Missive replace osTicket?
Yes for most teams — both are customer support tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.