Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- osTicket
- Pricing
- Freemium — Free – $9/agent/mo
- Free tier
- Yes
- Platforms
- Self Hosted, Web
- Best for
- Budget Conscious, Smb
- Editor rating
- 4.2 / 5
- Founded
- 2003
- Headquarters
- Open source
What is osTicket?
osTicket is a helpdesk tool from osTicket. osTicket is a widely used free, open-source support ticket system.
osTicket uses freemium pricing and offers a free tier you can start on without a credit card. Free – $9/agent/mo.
It's best suited to budget-conscious, smb and runs on Self Hosted, Web.
Standout strengths include free & open source, self-hostable, customizable. Worth weighing: dated ui.
osTicket pricing
Pros
- Free & open source
- Self-hostable
- Customizable
Cons
- Dated UI
osTicket vs alternatives
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Frequently asked questions
What is osTicket?
osTicket is a widely used free, open-source support ticket system.
How much does osTicket cost?
osTicket is freemium-priced. It has a free tier. Paid plans start at $9/agent/mo.
Does osTicket have a free trial?
osTicket offers a free tier rather than a time-limited trial.
What platforms does osTicket support?
osTicket is available on Self Hosted, Web.