osTicket vs Re:amaze
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both osTicket and Re:amaze are credible helpdesk tools, and the right pick comes down to your priorities.
Choose osTicket if you want a lower starting price (free – $9/agent/mo) and a free plan to start on. Free, open-source support ticketing.
Choose Re:amaze if you'd rather have a longer free trial (14 days) and a higher overall rating (4.6/5). Helpdesk and live chat for ecommerce.
osTicket vs Re:amaze: side by side
| Dimension | osTicket | Re:amaze |
|---|---|---|
| Starting price | Free – $9/agent/moWinner | From $29/mo |
| Free plan | YesWinner | No |
| Free trial | — | 14 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Budget Conscious, Smb | Ecommerce, Smb |
| Platforms | Self Hosted, Web | Web, Ios, Android |
| Rating | 4.2/5 | 4.6/5Winner |
osTicket key facts
- Vendor
- osTicket
- Pricing
- Freemium — Free – $9/agent/mo
- Free tier
- Yes
- Platforms
- Self Hosted, Web
- Best for
- Budget Conscious, Smb
- Editor rating
- 4.2 / 5
- Founded
- 2003
- Headquarters
- Open source
Re:amaze key facts
- Vendor
- Re:amaze
- Pricing
- Subscription — From $29/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android
- Best for
- Ecommerce, Smb
- Editor rating
- 4.6 / 5
- Founded
- 2013
- Headquarters
- Palo Alto, CA, USA
Frequently asked questions
Is osTicket better than Re:amaze?
Neither is universally better — Re:amaze edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is osTicket or Re:amaze cheaper?
osTicket is the more affordable of the two to get started, at free – $9/agent/mo. osTicket starts at free – $9/agent/mo; Re:amaze starts at from $29/mo.
Can osTicket replace Re:amaze?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.