Simplesat vs Trengo
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Simplesat and Trengo are credible customer feedback tools, and the right pick comes down to your priorities.
Choose Simplesat if you want a lower starting price (free – $49/mo), a free plan to start on and a higher overall rating (4.8/5). CSAT and NPS for support teams.
Choose Trengo if you'd rather have a longer free trial (7 days) and broader platform coverage. Multichannel team inbox.
Simplesat vs Trengo: side by side
| Dimension | Simplesat | Trengo |
|---|---|---|
| Starting price | Free – $49/moWinner | From $13/user/mo |
| Free plan | YesWinner | No |
| Free trial | — | 7 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Support Teams, Msps | Smb, Ecommerce |
| Platforms | Web, Api | Web, Ios, Android, ApiWinner |
| Rating | 4.8/5Winner | 4.3/5 |
Simplesat key facts
- Vendor
- Simplesat
- Pricing
- Freemium — Free – $49/mo
- Free tier
- Yes
- Platforms
- Web, Api
- Best for
- Support Teams, Msps
- Editor rating
- 4.8 / 5
- Founded
- 2016
- Headquarters
- Wilmington, DE, USA
Trengo key facts
- Vendor
- Trengo
- Pricing
- Subscription — From $13/user/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Ecommerce
- Editor rating
- 4.3 / 5
- Founded
- 2017
- Headquarters
- Utrecht, Netherlands
Frequently asked questions
Is Simplesat better than Trengo?
Neither is universally better — Simplesat edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Simplesat or Trengo cheaper?
Simplesat is the more affordable of the two to get started, at free – $49/mo. Simplesat starts at free – $49/mo; Trengo starts at from $13/user/mo.
Can Simplesat replace Trengo?
Yes for most teams — both are customer feedback tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.