Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Freshworks
- Pricing
- Freemium — Free – $15/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb
- Editor rating
- 4.4 / 5
- Founded
- 2010
- Headquarters
- San Mateo, CA, USA
What is Freshdesk?
Freshdesk is a helpdesk tool from Freshworks. Freshdesk is an affordable, easy help desk with ticketing and automation.
Freshdesk uses freemium pricing and offers a free tier you can start on without a credit card. Free – $15/agent/mo.
It's best suited to smb and runs on Web, Ios, Android, Api.
Standout strengths include generous free tier, easy to set up, good value. Worth weighing: advanced automation on higher tiers.
Freshdesk pricing
Pros
- Generous free tier
- Easy to set up
- Good value
Cons
- Advanced automation on higher tiers
Freshdesk vs alternatives
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Frequently asked questions
What is Freshdesk?
Freshdesk is an affordable, easy help desk with ticketing and automation.
How much does Freshdesk cost?
Freshdesk is freemium-priced. It has a free tier. Paid plans start at $15/agent/mo.
Does Freshdesk have a free trial?
Freshdesk offers a free tier rather than a time-limited trial.
What platforms does Freshdesk support?
Freshdesk is available on Web, Ios, Android, Api.