Freshdesk vs Hiver
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Freshdesk and Hiver are credible helpdesk tools, and the right pick comes down to your priorities.
Freshdesk — Customer support software for every team.
Choose Hiver if you'd rather have a longer free trial (7 days). Help desk inside Gmail.
Freshdesk vs Hiver: side by side
| Dimension | Freshdesk | Hiver |
|---|---|---|
| Starting price | Free – $15/agent/mo | Free – $19/user/mo |
| Free plan | Yes | Yes |
| Free trial | — | 7 daysWinner |
| Pricing model | Freemium | Subscription |
| Best for | Smb | Smb, Google Workspace Users |
| Platforms | Web, Ios, Android, Api | Web, Ios, Android |
| Rating | 4.4/5 | 4.6/5 |
Freshdesk key facts
- Vendor
- Freshworks
- Pricing
- Freemium — Free – $15/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb
- Editor rating
- 4.4 / 5
- Founded
- 2010
- Headquarters
- San Mateo, CA, USA
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Frequently asked questions
Is Freshdesk better than Hiver?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Freshdesk or Hiver cheaper?
Freshdesk is the more affordable of the two to get started, at free – $15/agent/mo. Freshdesk starts at free – $15/agent/mo; Hiver starts at free – $19/user/mo.
Can Freshdesk replace Hiver?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.