Reviewed by the Softwares.com Editorial Team · Last updated June 2026 · How we rate
Key facts
- Vendor
- Atlassian
- Pricing
- Freemium — Free – $17.90/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- It Teams, Enterprise
- Editor rating
- 4.3 / 5
- Founded
- 2013
- Headquarters
- Sydney, Australia
What is Jira Service Management?
Jira Service Management is a helpdesk tool from Atlassian. Jira Service Management is an ITSM and service desk integrated with Jira.
Jira Service Management uses freemium pricing and offers a free tier you can start on without a credit card. Free – $17.90/agent/mo.
It's best suited to it-teams, enterprise and runs on Web, Ios, Android.
Standout strengths include strong itsm, jira integration, free tier. Worth weighing: complex for simple support.
Jira Service Management pricing
Pros
- Strong ITSM
- Jira integration
- Free tier
Cons
- Complex for simple support
Jira Service Management vs alternatives
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Frequently asked questions
What is Jira Service Management?
Jira Service Management is an ITSM and service desk integrated with Jira.
How much does Jira Service Management cost?
Jira Service Management is freemium-priced. It has a free tier. Paid plans start at $17.90/agent/mo.
Does Jira Service Management have a free trial?
Jira Service Management offers a free tier rather than a time-limited trial.
What platforms does Jira Service Management support?
Jira Service Management is available on Web, Ios, Android.