Hiver vs Jira Service Management
Updated June 2026 · A structured head-to-head comparison.
ITSM and service desk by Atlassian.
The verdict
Both Hiver and Jira Service Management are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Hiver if you want a longer free trial (7 days) and a higher overall rating (4.6/5). Help desk inside Gmail.
Jira Service Management — ITSM and service desk by Atlassian.
Hiver vs Jira Service Management: side by side
| Dimension | Hiver | Jira Service Management |
|---|---|---|
| Starting price | Free – $19/user/mo | Free – $17.90/agent/mo |
| Free plan | Yes | Yes |
| Free trial | 7 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Smb, Google Workspace Users | It Teams, Enterprise |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.6/5Winner | 4.3/5 |
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Jira Service Management key facts
- Vendor
- Atlassian
- Pricing
- Freemium — Free – $17.90/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- It Teams, Enterprise
- Editor rating
- 4.3 / 5
- Founded
- 2013
- Headquarters
- Sydney, Australia
Frequently asked questions
Is Hiver better than Jira Service Management?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Hiver or Jira Service Management cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Hiver starts at free – $19/user/mo; Jira Service Management starts at free – $17.90/agent/mo.
Can Hiver replace Jira Service Management?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.