Groove vs Hiver
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Groove and Hiver are credible helpdesk tools, and the right pick comes down to your priorities.
Groove — Simple help desk for growing teams.
Choose Hiver if you'd rather have a lower starting price (free – $19/user/mo), a free plan to start on and broader platform coverage. Help desk inside Gmail.
Groove vs Hiver: side by side
| Dimension | Groove | Hiver |
|---|---|---|
| Starting price | From $16/user/mo | Free – $19/user/moWinner |
| Free plan | No | YesWinner |
| Free trial | 7 days | 7 days |
| Pricing model | Subscription | Subscription |
| Best for | Smb | Smb, Google Workspace Users |
| Platforms | Web | Web, Ios, AndroidWinner |
| Rating | 4.5/5 | 4.6/5 |
Groove key facts
- Vendor
- Groove
- Pricing
- Subscription — From $16/user/mo
- Free tier
- Free trial (7 days)
- Platforms
- Web
- Best for
- Smb
- Editor rating
- 4.5 / 5
- Founded
- 2011
- Headquarters
- Providence, RI, USA
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Frequently asked questions
Is Groove better than Hiver?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Groove or Hiver cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Groove starts at from $16/user/mo; Hiver starts at free – $19/user/mo.
Can Groove replace Hiver?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.