Helpwise vs Hiver
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Helpwise and Hiver are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Helpwise if you want a longer free trial (14 days). Shared inbox for teams.
Choose Hiver if you'd rather have a lower starting price (free – $19/user/mo), a free plan to start on and a higher overall rating (4.6/5). Help desk inside Gmail.
Helpwise vs Hiver: side by side
| Dimension | Helpwise | Hiver |
|---|---|---|
| Starting price | From $12/user/mo | Free – $19/user/moWinner |
| Free plan | No | YesWinner |
| Free trial | 14 daysWinner | 7 days |
| Pricing model | Subscription | Subscription |
| Best for | Smb, Support Teams | Smb, Google Workspace Users |
| Platforms | Web, Ios, Android, Api | Web, Ios, Android |
| Rating | 4.3/5 | 4.6/5Winner |
Helpwise key facts
- Vendor
- Helpwise
- Pricing
- Subscription — From $12/user/mo
- Free tier
- Free trial (14 days)
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Support Teams
- Editor rating
- 4.3 / 5
- Founded
- 2017
- Headquarters
- Middletown, DE, USA
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
Frequently asked questions
Is Helpwise better than Hiver?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Helpwise or Hiver cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Helpwise starts at from $12/user/mo; Hiver starts at free – $19/user/mo.
Can Helpwise replace Hiver?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.