Hiver vs HubSpot Service Hub
Updated June 2026 · A structured head-to-head comparison.
Customer service on the HubSpot platform.
The verdict
Both Hiver and HubSpot Service Hub are credible helpdesk tools, and the right pick comes down to your priorities.
Choose Hiver if you want a longer free trial (7 days). Help desk inside Gmail.
HubSpot Service Hub — Customer service on the HubSpot platform.
Hiver vs HubSpot Service Hub: side by side
| Dimension | Hiver | HubSpot Service Hub |
|---|---|---|
| Starting price | Free – $19/user/mo | Free – $20/seat/mo |
| Free plan | Yes | Yes |
| Free trial | 7 daysWinner | — |
| Pricing model | Subscription | Freemium |
| Best for | Smb, Google Workspace Users | Smb, Hubspot Users |
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Rating | 4.6/5 | 4.4/5 |
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
HubSpot Service Hub key facts
- Vendor
- HubSpot
- Pricing
- Freemium — Free – $20/seat/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Hubspot Users
- Editor rating
- 4.4 / 5
- Founded
- 2018
- Headquarters
- Cambridge, MA, USA
Frequently asked questions
Is Hiver better than HubSpot Service Hub?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Hiver or HubSpot Service Hub cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Hiver starts at free – $19/user/mo; HubSpot Service Hub starts at free – $20/seat/mo.
Can Hiver replace HubSpot Service Hub?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.