Hiver vs LiveAgent
Updated June 2026 · A structured head-to-head comparison.
The verdict
Both Hiver and LiveAgent are credible helpdesk tools, and the right pick comes down to your priorities.
Hiver — Help desk inside Gmail.
Choose LiveAgent if you'd rather have a longer free trial (30 days). Help desk with universal inbox.
Hiver vs LiveAgent: side by side
| Dimension | Hiver | LiveAgent |
|---|---|---|
| Starting price | Free – $19/user/mo | Free – $15/agent/mo |
| Free plan | Yes | Yes |
| Free trial | 7 days | 30 daysWinner |
| Pricing model | Subscription | Subscription |
| Best for | Smb, Google Workspace Users | Smb, Support Teams |
| Platforms | Web, Ios, Android | Web, Ios, Android, Api |
| Rating | 4.6/5 | 4.5/5 |
Hiver key facts
- Vendor
- Hiver
- Pricing
- Subscription — Free – $19/user/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android
- Best for
- Smb, Google Workspace Users
- Editor rating
- 4.6 / 5
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
LiveAgent key facts
- Vendor
- Quality Unit
- Pricing
- Subscription — Free – $15/agent/mo
- Free tier
- Yes
- Platforms
- Web, Ios, Android, Api
- Best for
- Smb, Support Teams
- Editor rating
- 4.5 / 5
- Founded
- 2006
- Headquarters
- Bratislava, Slovakia
Frequently asked questions
Is Hiver better than LiveAgent?
Neither is universally better — Hiver edges ahead on overall rating, but the best choice depends on price, platforms, and your use case. See the side-by-side table above.
Is Hiver or LiveAgent cheaper?
Hiver is the more affordable of the two to get started, at free – $19/user/mo. Hiver starts at free – $19/user/mo; LiveAgent starts at free – $15/agent/mo.
Can Hiver replace LiveAgent?
Yes for most teams — both are helpdesk tools with heavily overlapping features. The main trade-offs are pricing and platform support, covered in the comparison above.